Security Update - We are discontinuing email verification

Email-based security codes pose a risk because your email is often the key to your online life. If your email is compromised, attackers can intercept codes and reset passwords, neutralizing your existing security measures.

To enhance your account's security and prevent unauthorized access, we are transitioning the verification method from email to mobile device. We will continue to support Authenticator apps, SMS/Voice one-time passcode (OTP) and we will be introducing mobile Sign-in Approval soon.

You're all set. No action needed. Nothing about your login experience will change. 

To avoid any disruption to your account access, please log in and update your security settings. 

1. Log in to your account.
2. Go to Settings -> Security - 2-step verification.
3. Verify your mobile number (if you haven't already).
4. Enable one of the secure methods below: 
   • Authenticator App: A secure option that generates codes offline (e.g., Google Authenticator).
   • Phone OTP: Receive codes via SMS or Voice.

If you have questions about this change or need assistance setting up a new method, please contact our Customer Service team at 1.888.783.7866.

The Questrade Security Team 

Note: The information in this blog is for educational purposes only and should not be used or construed as financial or investment advice by any individual. Information obtained from third parties is believed to be reliable, but no representations or warranty, expressed or implied, is made by Questrade, Inc., its affiliates or any other person to its accuracy.